Member Policies

This Page was updated on May 19, 2021 and will continue to be updated as conditions change. Welcome Back!

Dear Valued Member,

Henry Mayo Newhall Hospital and the Henry Mayo Fitness and Health team are excited to announce the re-opening of Henry Mayo Fitness and Health on Wednesday, March 24. The health and wellness of our members and staff has always been our top priority and we have taken extra steps to ensure a safe facility. We have created a re-opening strategy to make your return to our facility safe, enjoyable and adhering to all COVID-19 requirements and guidelines. This plan builds upon our already high standards and expectations for facility cleanliness and member satisfaction.

MODIFIED CLUB HOURS

Monday – Friday: 6:00 a.m. – 8:00 p.m.

Saturday: 7:00 a.m. - 4:00 p.m.

Sunday: 7:00 a.m. – 3:00 p.m.

* Club hours will expand as County occupancy limits increase.

Cleaning/Disinfection Procedures

In addition, to the existing cleaning protocols at Henry Mayo Fitness and Health, we have implemented an enhanced cleaning procedure we refer to as “Club Pride”. The entire Henry Mayo Fitness and Health team will attend a training session covering sanitation guidelines and procedures. The team will disinfect all major workout areas and touch points throughout the day. We will have a night time janitorial company clean seven days a week from 10:00 p.m. – 4:00 a.m. for additional sanitizing and deep cleaning. Medical-grade, EPA and COVID-19 approved disinfectants will be used for sanitizing and deep-cleaning.

Temporary Changes

Facility occupancy will be limited to 50% based on applicable building or fire code numbers. In order to comply with this county required regulation, we will be constantly monitoring our occupancy in real time. We encourage members to call ahead at 661.200.2348 to check occupancy.

Drinking fountains will be closed. You may use the touch-less bottle filling stations or purchase bottled water at the front desk.

Steam rooms and saunas are currently open. You may utilize the lockers and bathrooms.

Towel service is available.

Henry Kid’s Spot is temporarily closed.

All members and guests will be required to have their temperature taken with a touch less infrared thermometer at the front desk before check-in. If you have a fever, symptoms of a respiratory infection, or have been in contact with someone with COVID-19, please stay home and take good care of yourself. Your entrance to the facility will be denied.

Masks are required at all times when in and exercising in the facility.

All members are required to clean equipment before and after use. Disinfectant wipes will be provided for this service.

Hand sanitizing stations have been installed in all major areas of the facility.

Billing:

On July 16, 2020, the Governor of California and the County of Los Angeles ordered all fitness facilities closed. Henry Mayo Fitness and Health issued a time credit on all membership accounts for the 15 days in July that you were unable to access the Club. Membership dues billing will resume April 1, with April being billed at half the normal rate to reflect this credit. Normal billing will resume on May 1.

We understand that some of our members may feel uncomfortable or have underlying health conditions which may pose particular concerns with returning to the facility at this time. Those individuals should contact our membership services team at 661.200.2348 to discuss their options. If you are a Silver and Fit member please be aware that since this is the first date that we will be open in this calendar year, we are required by the program to re-qualify you. Please allow for extra time for your first visit so that we can re-verify you.

Personal Training:

Training will be limited to 50-minute sessions to allow the trainers to adequately clean and disinfect the area.

Group Classes:

Physical distancing stickers have been placed in the group exercise room. Selected classes will resume in April with limited capacity. You will be required to register for classes in advance when the schedule is released by calling the front desk at 661.200.2348 to schedule.

Pilates Reformer Studio:

Reformers have been positioned to ensure physical distancing between members. Classes will resume in April with limited capacity. You will be required to register for classes in advance when the schedule is released. Please contact the front desk at 661.200.2348 to schedule your time.

Performance Institute:

Functional Group Training classes have been operating during the recent closed period and the April schedule will be posted online and at the front desk for your convenience.

We ask for your cooperation as we all navigate through this challenging time. Henry Mayo Fitness and Health is committed to delivering a healthy way of life to our community, and with our carefully planned approach, we will achieve it. If you have suggestions or concerns, please let us know. We value your opinions.

In Good Health,

William Holstein

General Manager | Henry Mayo Fitness and Health

24525 Town Center Drive, Valencia CA 91355

holsteinw@henrymayo.com

Why Henry Mayo Fitness And Health?

    • Luxurious Amenities
    • State-Of-The-Art Equipment
    • High-Impact Group Classes
    • Affordable Membership Options
    • Seasoned Personal Trainers
    • Onsite Physical Therapy Services